Meet and greet ING engineers

Meet and Greet ING engineers

Amsterdam, 24 November 2016

Curious how we develop an API programming library that reduces the build time of orchestration APIs to one third? Or do you want to know how we handle millions of telephone calls per year as user-friendly as possible with speech recognition and natural language processing?

Sign up and learn, discuss and meet with our engineers. We'd love to have you over! Don't wait too long though, as we only have room for 50 attendees.

17.00 – 18.00 Welcome drinks and Pizza
18.00 – 18.50 “Catalogue-driven fulfillment in orchestration APIs with Baker” (Tim Linschoten)

In this talks you will learn more about how we at ING develop an API programming library that reduces the build time of orchestration APIs to one third compared to traditional approaches. 

18.50 – 19.00 Break
19.00 – 19.45 “From speech to intent with Natural Language Processing” (Jonck van der Kogel)

ING handles millions of telephone calls per year and we want to offer our customers the most user-friendly customer journey as possible. We want to try to understand what our customers want and redirect them to the correct callcenter employee with minimal customer effort. During this talk you will see how ING is using speech recognition and natural language processing to go from speech to intent.

19.45 Drinks and bites
21.30 End