Go with Maersk – Customer Service Solution Associate

Pick a point on a globe, and Maersk won’t be far away. With 90% of global trade carried by sea, there is a fairly high chance that the shoes on your feet or the phone in your pocket travelled to you on a Maersk vessel. Would you like to impact the daily lives of people in every corner of the world? Then keep reading.

Go with Maersk graduate programme is an accelerated learning experience where our leaders have partnered with the University of California, Berkeley. As we utilize our position as an integrated transport & logistics company, the 2-year programme will build the skills that you’ll need to grow our business in the future and go further faster.

Is this how you imagine the next step in your global career?

We offer

The distinctive feature of Go with Maersk is that we offer real, unique positions, as opposed to a generic traineeship. This position is one of them. Join us if you wish to:

• Give purpose to your career. Impactful and meaningful assignments are at the heart of Go with Maersk. The programme is designed to ensure that theoretical insights are always linked to concrete business challenges.
• Team up with the best. You will work with and learn from the best in the industry, while building a lasting diverse network spanning from your graduate peers to senior leaders. We play to win and “we” always comes before “I”.
• Experience enhanced learning. You will take part in four education modules across Asia, North America, Africa and Europe that will shape your strategic and commercial mindset.
• Leave your comfort zone. Upon successful completion of the programme you will embark on the 2 year expatriation to a different part of the world than your own.
• Please visit www.gowithmaersk.com to learn more.

Key responsibilities

• You will go all in and do your absolute best. Together with your colleagues you will execute strategies to reach the business objectives of your team.
• You will steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth.

Further, in your starting position as Customer Service Solution Associate you will be responsible for the overall customer service experience for clients assigned to you. This is done by handling these main activities:

• Receiving and confirming the booking request made by the customer
• Maintaining a good customer relationship including cross- and upselling
• Query resolution with external & internal stakeholders
• First line handling of claims
• PO Management and follow-up with suppliers
• Processing and follow-up on administrative and operational documentation towards external parties
• Execution of the Delivery Proposals through Solution Operations Department
• Reporting to internal and external stakeholders
• Create customer operational KPI reports
• Perform financial checks

We are looking for

We would like to hear from you if you can demonstrate the following:

• Master’s level education in Business or other relevant discipline with a maximum of 3 years’ work experience after graduation, in parallel with education or between degrees.
• Alignment with our values.
• Track record of success in a high paced environment.
• Ambition and drive to excel together with others.
• An international mind-set and inclusive behaviour.
• Strong desire to pursue a long-term career in transport and logistics.
• International mobility and willingness to travel.
• An excellent command of spoken and written English.

As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams

Additional info

For further information, please contact: Susanne de Vries-Vossenaar ([email protected]) 0104288782